Spanish Technical Support Agent – Edinburgh, UK

Full-time, Permanent
Edinburgh
Posted 1 week ago

Interested in IT and the latest technology, but don’t have experience yet? Or maybe you have experience in Technical Support roles and are looking to progress your career? Speak fluent Spanish? We have excellent Tech Support roles available for you!

 

Our client:

  • Leading Outsourcer in Customer Contact Centre Solutions.
  • Their clients are leading Brands in the fields of i.e. IT & Multimedia, Financial Services, Healthcare, Retail, and Leisure.
  • Have almost 50,000 employees in over 80 locations worldwide.
  • Present in 24 countries and operating in 30 languages.

 

SPANISH 1ST LEVEL TECHNICAL SUPPORT AGENT:
This team is working for a leader in Mathematical Computer Software widely used in Statistics and Analytics. You will be dealing with Inbound Contacts from Spanish speaking Customers via phone, email, fax, etc. The issues you will be expected to solve will be basic and mid-level technical problems that will require troubleshooting based on the guidelines you will be familiarized with during training. In addition, all the Customer contact you will have to log on the Customers database in order to keep the Customers records up-to-date.

 

Benefits:

  • Excellent initial and on-going training
  • Life Assurance & Pension
  • Health Care discounted packages
  • Shopping vouchers and Employee’s Purchase Scheme
  • Generous Education Assistance
  • Modern offices with leisure areas for the employees.

 

Candidates profile:

  • fluent Spanish, with excellent English;
  • strong technical/ IT skills;
  • interest and/ or experience in Technical Support;
  • excellent communication and interpersonal skills;
  • strong organisation and multitasking skills;
  • team-player;
  • ability to work in fast-paced working environment.

 

This is an excellent opportunity for people interested in international career, but also great in working with customers! For more details, please submit your application via application button below.

Job Features

Job CategoryCustomer Service/ Call Center, IT/ Technology/ Technical Support
LanguageSpanish

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